Refund and replacement policy

We would rather replace a pack than argue about one. Here is what happens when something goes wrong.

Wrong product or short weight

We replace the pack or refund you in full, and we check the batch and the scale.

Torn pack or open seal on delivery

Do not use the pack. Send us a photo on WhatsApp within 24 hours and we replace it.

Abnormal smell, insects or suspected contamination

Stop using the pack and message us with a photo. We stop the affected batch, trace every order from it and contact the other customers. You get a replacement or a full refund.

You do not like the taste or texture

Tell us what was wrong; it helps us keep the recipe consistent. During the pilot we offer a one-time goodwill replacement on a first order.

Cancellations

An order can be cancelled for a full refund until milling starts. Once your batch is milled it cannot be cancelled, because it was made only for you.

Refunds go back to the payment method you used, usually within 5 working days.